![]() ![]() ![]() If you are using the Uber app, you can also access the in-app emergency button by tapping on the Shield icon on your phone’s screen. How to Contact Uber Using the Critical Safety Response Line That said, it’s crucial to reserve the use of the Critical Safety Response Line for genuine emergencies when your personal safety is at risk during an Uber ride or if you urgently require assistance. It takes a lot faster for an Uber agent to copy and paste a message or write a custom one than speak with someone over the phone. Operating a 24/7 support line for all of Uber’s customers would cost a lot of money, cutting down on Uber’s profits. The most likely reason for this is to save money. However, Uber does not offer a phone number for customers to call for general support inquries. This direct line provides immediate access to Uber’s safety team. Uber offers a dedicated Critical Safety Response Line, reachable at (800) 285-6172, designed exclusively for emergency situations. As a note, I’ve redacted some portions of the screenshots to protect my account privacy.Īfter completing the steps above, you will be able to submit your request and then once reviewed, an Uber support representative will reach out with a solution. This is how to contact Uber using the rider app. You should use the Uber Rider App when you have non-emergency concerns or need help with a recent ride, such as fare discrepancies, lost items, or general inquiries. You can use the app to report issues, ask questions, or seek assistance related to your rides. The Uber Rider App provides an easy and convenient way to access customer support directly from your mobile device. You can also attach relevant screenshots or documents if needed.Ģ. Fill out the contact form with your details and a description of your problem.Browse through the articles to find answers to common questions or click on “Contact Us” if your issue is not addressed.Click on the “For Riders” section to access rider-specific help topics.Sign in to your Uber account if you’re not already logged in.While the information is basic and largely comprised of cookie-cutter responses, a useful feature personalizes responses based on users’ location, offering more relevant assistance from local drivers and riders. The portal offers many answers to frequently asked questions.
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